QUESTIONS? Call 877-307-RACK (7225)

FREE SHIPPING on all PULSE RACKS

SHIPPING GUIDELINES

**** FREE SHIPPING ON PULSE RACK ORDERS ONLY 

  •       Includes delivery to any commercial/business location.
  •       RESIDENTIAL DELIVERIES will have a $250 fee applied


**** FLAT RATE SHIPPING FOR ALL REFURBISHED/USED RACK ORDERS!
(please read details below)

  • FLAT RATE listed is to a business / commercial addresses in the lower 48 continental united states
  • Lift gate service is NOT included on all LTL shipments.  If you do not have a loading dock, please let us know.
  • Item(s) will be dropped off curbside, or at dock level if available.
  • You, the customer, are responsible for inspecting and removal of all packaging materials.
  • There is a +$150 delivery fee for all LIFTGATE deliveries
  • There is a +$120 delivery fee for all inside deliveries
  • There is a +$250 delivery fee for all residential deliveries
  • There is a +$300 delivery fee for all state of New York deliveries
  • There is a +$300 delivery fee for all Canadian deliveries
If we are shipping to HAWAII or ALASKA please contact us for delivery fees.  If you make a purchase with out contacting us, we will contact you with the shipping costs.  These areas have a much higher transit cost than normal.  Please understand we are not in the freight business, and pass on our discounted rates to you.
  
SHIP ON YOUR ACCOUNT?  YES,  If you wish to use your carrier, please provide the Carrier Name, Phone Number, and Account #. Please include any special delivery instructions during check out.  A contact name, contact phone number, and company name is required for all RACK shipments.  In order to prevent delays with shipping, we must have this information. 
 
The customer is responsible for INSPECTING all shipments.  We encourage you to fully inspect the item(s) during delivery.  Each freight shipment comes with a disclaimer posted on the outside of each shipment.  Please read and contact us if you have any issues or questions during delivery.  You can reach us Toll Free - 877-307-7225

If you are purchasing a large lot that requires a TRUCKLOAD, you must have a forklift or loading dock to unload.  Truckload orders do not come with lift gates.
 

RACK ACCESSORY SHIPPING

  • All accessories purchased without a rack will ship GROUND service.
  • Expedited shipping is available for smaller items, contact us 877-307-7225 for a rate.
  • All accessories purchased with a rack will ship inside the cabinet.

RETURNS and WARRANTY

Refurbished/Used: All items come with a 30 day warranty. Within these 30 days you have the option to return merchandise for a full refund minus original shipping costs if you are unsatisfied with the purchase.  There is a 20% re-stocking fee for any items returned after the 10 days.  All sales are final after 30 days.  Please understand that we are willing to work with you under any circumstance, but these terms will be applied at all times. 

New: All items come with a 1YR warranty.  We will repair or replace any item that fails or does not meet UL standards.  All items are UL certified and follow QC procedures prior to releasing into the open marketplace.  Contact support with any questions.